[Customer-notifications] UPDATE: Call Quality Issues - Repairs Completed

[Technical Support Department]

Dear Valued Customers,

As many of you probably know, several customers have experienced call quality disruptions over last week. We have completed repairs and adjustments to our network infrastructure in Kansas City, which should eliminate this issue. 


We realize this has been an inconvenience for our customers. We want to sincerely thank you for standing by us during these difficult times. Please do know, we take providing you dependable and reliable service very seriously.

If you are still experiencing call quality issues, you may contact us by emailing support at voipster.org, or by phone at 502-991-8647. In addition to that, you may always visit the support center at http://support.voipster.org to open a ticket.


Thank you for your patience and understanding while we worked to resolve the inconveniences this week.

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Respectfully,

Andrew K. Mitchell, MSISPM
President & Senior Network Engineer
Global Network Operations
VoIPster Communications
US Toll-Free: +1.844-991-VoIP (8647)
International: +1.502-991-VoIP (8647)
US & International Fax: +1.502-379-4303


LPI ID: LPI000070651