From support at voipster.org Mon Dec 20 13:50:08 2021 From: support at voipster.org (Support) Date: Mon, 20 Dec 2021 18:50:08 +0000 Subject: [Customer-notifications] Rebooting Your Phone System Message-ID: -- do not edit -- DEAR CUSTOMER-NOTIFICATIONS, ???????????????????????????? Our customer care team has created a ticket, [#?4?8?6?1?3?5?][1] on your behalf, with the following details and summary: Topic: GENERAL INQUIRY Subject: REBOOTING YOUR PHONE SYSTEM Good Afternoon, This morning, November 20, 2021, a slight few of our customer were having issues with their phone systems. There is not specific technical issure that has been brought to our attention at this time. We are highly recommending that all of our clients reboot their phones in order to avoid any issues in the future. We are providing the instructions below: NOTE: When rebooting extensions yourself, we do not suggest rebooting all extensions at the same time during the business' operational hours. This is because extensions are unavailable for use during the reboot process. 1. Press the Menu (on older models the Intercom) key. 2. Press 3. 3. Press 2. 4. When prompted for a password, type 456 then press the button under Enter shown on the on-screen display. 5. Press 3. 6. When prompted to Reboot Phone, press the button under Yes shown on the on-screen display. Once your extension completes the reboot process (which can take upto 7 minutes in rare cases) the correct time and date should be displayed. If not, please visit [h?t?t?ps?://s?u?ppo?r?t?.v?o?i?ps?t?e?r?.o?r?g](https://support.voipster.org/) to open a ticket. If you do open a ticket, please include: Your name Business name Primary telephone number Extension(s) to be rebooted Best time frame to conduct the reboot (extensions are unavailable for use during the reboot process) One of our technicians will be happy to assist you. Sincerely, Technical Support VoIPster Communications, Inc. US Toll-Free: +1.844-991-VoIP (8647) International: +1.502-991-VoIP (8647) US & International Fax: +1.502-379-4303 If an immediate response is required and you have not already done so, you should [o?pe?n? a? t?i?c?k?e?t? u?s?i?n?g t?h?e? O?n?l?i?n?e? S?u?ppo?r?t? C?e?n?t?e?r?][2] and set a Priority Level of "Emergency" (for service outage/severe impact only). Doing so will actively page Emergency Support and/or On-call Teams. If need be, a representative will follow-up with you as soon as possible. You can also [v?i?e?w? t?h?i?s? t?i?c?k?e?t?'s? pr?o?gr?e?s?s? o?n?l?i?n?e?][2]. Your VoIPster Communications Team, ?????????????????????????????????????????????????????????????????????????????????????????? If you wish to provide additional comments or information regarding the issue, please reply to this email or [l?o?gi?n? t?o? yo?u?r? a?c?c?o?u?n?t?][2] for a complete archive of your support requests. --------------------------------------------- [1] https://support.voipster.org/tickets/view.php?auth=o1xleaaaad3a2baad6%2Bf12UqOruXlQ%3D%3D [2] http://support.voipster.org/tickets/scp/https://support.voipster.org/tickets/open.php Ref-Mid: BUyRqYe-BVHMQ-AAAAAH4UAwBNBwIATWWwDW2M-support at voipster.org -------------- next part -------------- An HTML attachment was scrubbed... URL: