[Customer-notifications] Rebooting Your Phone System

[Support]

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DEAR CUSTOMER-NOTIFICATIONS,
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Our customer care team has created a ticket, [#̲4̲8̲6̲1̲3̲5̲][1] on your behalf, with the
following details and summary: 

Topic: GENERAL INQUIRY
Subject: REBOOTING YOUR PHONE SYSTEM

Good Afternoon,

This morning, November 20, 2021, a slight few of our customer were having issues with
their phone systems. There is not specific technical issure that has been brought to our
attention at this time.

We are highly recommending that all of our clients reboot their phones in order to avoid
any issues in the future. We are providing the instructions below:

NOTE: When rebooting extensions yourself, we do not suggest rebooting all extensions at
the same time during the business' operational hours. This is because extensions are
unavailable for use during the reboot process. 
1. Press the Menu (on older models the Intercom) key. 
2. Press 3. 
3. Press 2. 
4. When prompted for a password, type 456 then press the button under Enter shown on the
on-screen display. 
5. Press 3. 
6. When prompted to Reboot Phone, press the button under Yes shown on the on-screen
display. 

Once your extension completes the reboot process (which can take upto 7 minutes in rare
cases) the correct time and date should be displayed. If not, please visit 
[h̲t̲t̲ps̲://s̲u̲ppo̲r̲t̲.v̲o̲i̲ps̲t̲e̲r̲.o̲r̲g](https://support.voipster.org/) to open a ticket. If you do
open a ticket, please include: 

Your name 
Business name 
Primary telephone number 
Extension(s) to be rebooted 
Best time frame to conduct the reboot (extensions are unavailable for use during the
reboot process) 

One of our technicians will be happy to assist you. 


Sincerely, 
Technical Support 
VoIPster Communications, Inc. 
US Toll-Free: +1.844-991-VoIP (8647) 
International: +1.502-991-VoIP (8647) 
US & International Fax: +1.502-379-4303




If an immediate response is required and you have not already done so, you should [o̲pe̲n̲ a̲
t̲i̲c̲k̲e̲t̲ u̲s̲i̲n̲g t̲h̲e̲ O̲n̲l̲i̲n̲e̲ S̲u̲ppo̲r̲t̲ C̲e̲n̲t̲e̲r̲][2] and set a Priority Level of "Emergency" (for
service outage/severe impact only). Doing so will actively page Emergency Support and/or
On-call Teams.

If need be, a representative will follow-up with you as soon as possible. You can also 
[v̲i̲e̲w̲ t̲h̲i̲s̲ t̲i̲c̲k̲e̲t̲'s̲ pr̲o̲gr̲e̲s̲s̲ o̲n̲l̲i̲n̲e̲][2]. 

Your VoIPster Communications Team,
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If you wish to provide additional comments or information regarding the issue, please
reply to this email or [l̲o̲gi̲n̲ t̲o̲ yo̲u̲r̲ a̲c̲c̲o̲u̲n̲t̲][2] for a complete archive of your support
requests.

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[1] https://support.voipster.org/tickets/view.php?auth=o1xleaaaad3a2baad6%2Bf12UqOruXlQ%3D%3D
[2] http://support.voipster.org/tickets/scp/https://support.voipster.org/tickets/open.php
Ref-Mid: BUyRqYe-BVHMQ-AAAAAH4UAwBNBwIATWWwDW2M-support at voipster.org
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