[Customer-notifications] Emergency Maintenance

[Network Operations]

-- do not edit --
DEAR CUSTOMER-NOTIFICATIONS,
────────────────────────────
Our customer care team has created a ticket, [#̲3̲7̲1̲8̲2̲6̲][1] on your behalf, with the
following details and summary: 

Topic: ACCESS ISSUE
Subject: [CUSTOMER-NOTIFICATIONS] EMERGENCY MAINTENANCE

Dear Valued Customers,



Today at 10:30am EST VoIPster Communications experienced an interruption in our web
hosting cluster and SMS messaging at our Jackson location. Our VoIPster team is currently
working on resolving this issue, and will keep you updated throughout the process.

As always, if you experience any issues, please feel free to submit a ticket. Our VoIPster
team will help in any way we can!



[s̲̲u̲̲ppo̲̲r̲̲t̲̲.v̲̲o̲̲i̲̲ps̲̲t̲̲e̲̲r̲̲.o̲̲r̲̲g/t̲̲i̲̲c̲̲k̲̲e̲̲t̲̲s̲̲/](http://support.voipster.org/tickets/)



Thank you,

The VoIPster Team

Connect the Way You Want





If an immediate response is required and you have not already done so, you should [o̲pe̲n̲ a̲
t̲i̲c̲k̲e̲t̲ u̲s̲i̲n̲g t̲h̲e̲ O̲n̲l̲i̲n̲e̲ S̲u̲ppo̲r̲t̲ C̲e̲n̲t̲e̲r̲][2] and set a Priority Level of "Emergency" (for
service outage/severe impact only). Doing so will actively page Emergency Support and/or
On-call Teams.

If need be, a representative will follow-up with you as soon as possible. You can also 
[v̲i̲e̲w̲ t̲h̲i̲s̲ t̲i̲c̲k̲e̲t̲'s̲ pr̲o̲gr̲e̲s̲s̲ o̲n̲l̲i̲n̲e̲][2]. 

Your 89 Team,
──────────────────────────────────────────────────────────────────────────────────────────
If you wish to provide additional comments or information regarding the issue, please
reply to this email or [l̲o̲gi̲n̲ t̲o̲ yo̲u̲r̲ a̲c̲c̲o̲u̲n̲t̲][2] for a complete archive of your support
requests.

---------------------------------------------
[1] https://support.voipster.org/tickets/view.php?auth=o1xleaaaacc2yaqa7%2FLF2Ygoif6Ylg%3D%3D
[2] http://support.voipster.org/tickets/scp/https://support.voipster.org/tickets/open.php
Ref-Mid: BUyRqYe-yLeWz-AAAAAGXsAgAS5gEATXUh0QNc-netops at voipster.org
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mon1.lvnv.voipster.org/pipermail/customer-notifications/attachments/20210519/4c8ed723/attachment.html>