[Customer-notifications] Time Changes

[Support]

-- do not edit --
DEAR CUSTOMER-NOTIFICATIONS,
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Our customer care team has created a ticket, [#̲5̲9̲8̲9̲1̲4̲][1] on your behalf, with the
following details and summary: 

Topic: GENERAL INQUIRY
Subject: TIME CHANGES

Dear Valued Customers, 

In many of our U.S. based service areas as of November 7, 2021 at 2am in your local
timezone, clocks will
be adjusted because Daylight Savings Time ends. Our servers automatically adjust and will
update your 
phones the next time they check-in. (which usually occurs Sunday at midnight in your local
timezone). If 
for some reason your phone does not update or you simply want to update prior to their
next check-in,
please follow these instructions: 

NOTE: When rebooting extensions yourself, we do not suggest rebooting all extensions at
the same time 
during the business' operational hours. This is because extensions are unavailable for use
during the 
reboot process. 

1. Press the Menu (on older models the Intercom) key. 
2. Press 3. 
3. Press 2. 
4. When prompted for a password, type 456 then press the button under Enter shown on the
on-screen 
display. 
5. Press 3. 
6. When prompted to Reboot Phone, press the button under Yes shown on the on-screen
display. 

Once your extension completes the reboot process (which can take up to 7 minutes in rare
cases) the 
correct time and date should be displayed. If not, please visit 
[h̲t̲t̲ps̲://s̲u̲ppo̲r̲t̲.v̲o̲i̲ps̲t̲e̲r̲.o̲r̲g](https://support.voipster.org) to open a 
ticket. If you do open a ticket, please include: 

Your name 
Business name 
Primary telephone number 
Extension(s) to be rebooted 
Best time frame to conduct the reboot (extensions are unavailable for use during the
reboot process) 
One of our technicians will be happy to assist you. 

Sincerely, 
Technical Support 
VoIPster Communications, Inc. 
US Toll-Free: +1.844-991-VoIP (8647) 
International: +1.502-991-VoIP (8647) 
US & International Fax: +1.502-379-4303
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MESSAGES SORTED BY:[[ ][2]



If an immediate response is required and you have not already done so, you should [o̲pe̲n̲ a̲
t̲i̲c̲k̲e̲t̲ u̲s̲i̲n̲g t̲h̲e̲ O̲n̲l̲i̲n̲e̲ S̲u̲ppo̲r̲t̲ C̲e̲n̲t̲e̲r̲][3] and set a Priority Level of "Emergency" (for
service outage/severe impact only). Doing so will actively page Emergency Support and/or
On-call Teams.

If need be, a representative will follow-up with you as soon as possible. You can also 
[v̲i̲e̲w̲ t̲h̲i̲s̲ t̲i̲c̲k̲e̲t̲'s̲ pr̲o̲gr̲e̲s̲s̲ o̲n̲l̲i̲n̲e̲][3]. 

Your 89 Team,
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If you wish to provide additional comments or information regarding the issue, please
reply to this email or [l̲o̲gi̲n̲ t̲o̲ yo̲u̲r̲ a̲c̲c̲o̲u̲n̲t̲][3] for a complete archive of your support
requests.

---------------------------------------------
[1] https://support.voipster.org/tickets/view.php?auth=o1xleaaaaef5yaqavcE044fwvh9CLQ%3D%3D
[2] http://mon1.lvnv.voipster.org/pipermail/customer-notifications/2020-November/date.html#86
[3] http://support.voipster.org/tickets/scp/https://support.voipster.org/tickets/open.php
Ref-Mid: BUyRqYe-Skyn1-AAAAALQIAwBV/gEATRAjSZ6o-support at voipster.org
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