<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'><div><font face="arial, helvetica, sans-serif">Dear Valued Customers,</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">In many of our U.S. based service areas as of November 4, 2018 at 2am in your local timezone, clocks will be adjusted because Daylight Savings Time ends. Our servers automatically adjust and will update your phones the next time they check-in. (which usually occurs Sunday at midnight in your local timezone).</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">If for some reason your phone does not update or you simply want to update prior to their next check-in, please follow these instructions:</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">NOTE: When rebooting extensions yourself, We do not suggest rebooting all extensions at the same time during the business' operational hours. This is because extensions are unavailable for use during the reboot process.</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif"> 1. Press the Menu (on older models the Intercom) key.</font></div><div><font face="arial, helvetica, sans-serif"> 2. Press 3.</font></div><div><font face="arial, helvetica, sans-serif"> 3. Press 2.</font></div><div><font face="arial, helvetica, sans-serif"> 4. When prompted for a password, type 456 then press the button under Enter shown on the on-screen display.</font></div><div><font face="arial, helvetica, sans-serif"> 5. Press 3.</font></div><div><font face="arial, helvetica, sans-serif"> 6. When prompted to Reboot Phone, press the button under Yes shown on the on-screen display.</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">Once your extension completes the reboot process (which can take upto 7 minutes in rare cases) the correct time and date should be displayed. If not, please visit http://support.voipster.org to open a ticket. If you do open a ticket, please include:</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif"> Your name</font></div><div><font face="arial, helvetica, sans-serif"> Business name</font></div><div><font face="arial, helvetica, sans-serif"> Primary telephone number</font></div><div><font face="arial, helvetica, sans-serif"> Extension(s) to be rebooted</font></div><div><font face="arial, helvetica, sans-serif"> Best time frame to conduct the reboot (extensions are unavailable for use during the reboot process)</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">One of our technicians will be happy to assist you.</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">Sincerely,</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">Technical Support</font></div><div><font face="arial, helvetica, sans-serif">VoIPster Communications, Inc.</font></div><div><font face="arial, helvetica, sans-serif">US Toll-Free: +1.844-991-VoIP (8647)</font></div><div><font face="arial, helvetica, sans-serif">International: +1.502-991-VoIP (8647)</font></div><div><font face="arial, helvetica, sans-serif">US & International Fax: +1.502-379-4303</font></div></div></body></html>