[Customer-notifications] 2015-01-13 Service Interruption

[VoIPster Communications, LLC. Support Department]

Dear Valued Customer,

We want to update you on the 2015-01-13 service interruption that impacted our US customer recently.

Issue: Direct Media audio packet delivery from upstream provider was failing due to improperly coded SSL transit handler from upstream provider,

Impact: Brief internal (extension-to-extension) call routing undeliverable and Voicemail, fax and recording data restored from backups.

Resolution: Upstream Provider's code patched internally by VoIPster Communications, LLC.

Issue Duration: 18 minutes, 11 seconds.

We have completed a RCA. The status of this issue is now closed.

Should you have questions, concerns or need assistance, you may reply to this email or reach us by phone at 1-877-378-1045 within the United States of America. International customers should dial +1-502-694-3106.

We apologize for any inconvenience and appreciate your business and understanding during this matter.

Sincerely,

VoIPster Communications, LLC.
Technical Support